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Patient information

Patient & Visitor Guide

Practical guidance for an OPD visit, a dialysis session, or a hospital stay at Aastha — what to bring, how things work, and who to ask.

Your visit

What to expect for the three most common reasons patients come to Aastha.

1

Outpatient (OPD) visit

Book online or by phone, or walk in during OPD hours. Arrive 15 minutes before your token time with a photo ID, previous reports and prescriptions, and your current medicines. Some specialist clinics run on scheduled days, and the desk will confirm the day when you book.

OPD Sun–Fri, 9:00 AM – 4:00 PM

2

Dialysis session

New and transferring patients start with a nephrology consultation; the dialysis unit then schedules your sessions. Bring your dialysis record, recent kidney function report, and vascular access details. Take medicines as advised and tell the nurse about any fever, bleeding, or change in your fistula.

Scheduled sessions, emergency dialysis via ER

3

Admission, surgery and discharge

When a consultant advises admission, complete registration and the initial deposit at reception and our staff will take you to the ward. Planned surgery includes a pre-anaesthesia assessment. After the consultant confirms discharge on the morning round, allow a few hours for the summary, medicines and billing.

25-bed hospital, ICU and operation theatre on site

Visiting and attendants

Set by the ward to protect rest and infection control.

Wards

One attendant may stay with a ward patient. Visiting times are posted at the nursing station. Please ask on arrival rather than assuming.

ICU and dialysis unit

Visiting is limited to short, supervised visits by one immediate family member at a time. Please do not bring food into the dialysis unit or ICU.

Please note. Children and anyone with a cough, cold, or fever are asked not to visit the wards, ICU, or dialysis unit. Dialysis and kidney patients are more vulnerable to infection.

Billing and insurance

Ask at reception before admission.

Fees depend on the consultant and the service. Reception will give you an estimate for consultations, dialysis sessions, laboratory tests, and planned surgery before you commit, and every payment comes with an itemised receipt.

If you are using insurance, bring:

  • Your insurance card or policy details
  • A photo ID for the patient (and the policyholder, if different)
  • The consultant’s written admission advice and your diagnostic reports

Confirm with the billing desk (or call 061-553444) whether your scheme or insurer is accepted before a planned admission, so pre-approval can be arranged in time.

Preparing for tests

Laboratory, ultrasound and X-ray.

1Fasting glucose and lipid profile
8-12 hours without food; water is fine. Kidney function tests and HbA1c do not need fasting.
2Kidney, bladder or pelvic ultrasound
Drink 3-4 glasses of water an hour before and come with a full bladder. Upper-abdomen ultrasound: fast about 6 hours.
3X-ray, ECG and 2D echo
No preparation. Tell the technician if you are or might be pregnant.
4Kidney patients
Avoid painkillers such as ibuprofen or diclofenac unless your nephrologist has approved them, and bring your creatinine report to every visit.

24×7 Emergency

When not to wait for an appointment

The emergency department is open 24×7.

  • Chest pain, severe breathlessness, or sudden weakness
  • Injury, fracture, or heavy bleeding
  • Very high fever, confusion, or inability to keep fluids down
  • Dialysis patients: bleeding from the access, a fistula that has stopped buzzing, swelling with little urine, or a missed session with symptoms
061-553444

Rights and responsibilities

What every patient at Aastha can expect, and what helps us care for you well.

Your rights

  • Considerate, respectful, and non-discriminatory care.
  • Clear information about your diagnosis, proposed treatment, alternatives, and risks in language you understand.
  • Confidentiality of your medical records and privacy during examination.
  • An itemised bill and a clear explanation of charges before and after treatment.

Your responsibilities

  • Give an accurate medical history, including allergies, current medicines, and previous dialysis or surgery.
  • Follow the agreed treatment plan, dialysis schedule, and instructions from doctors and nurses.
  • Respect visiting hours, ward rules, and the rest and privacy of other patients.
  • Settle hospital bills on time and keep your contact details up to date.

Still have a question? See the FAQs or call 061-553444.